Frequently Asked Questions
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Non ac commodo bibendum et ultrices turpis risus tempus viverra. Sit massa nunc donec eget quisque elit quam faucibus elementum. Amet libero malesuada aenean commodo amet enim. Mauris eget pulvinar vel aenean pellentesque amet elit. Amet egestas tempus venenatis nam. Pulvinar pretium morbi orci parturient nulla scelerisque et neque. Ultrices adipiscing sollicitudin ante fermentum ultricies.
Non ac commodo bibendum et ultrices turpis risus tempus viverra. Sit massa nunc donec eget quisque elit quam faucibus elementum. Amet libero malesuada aenean commodo amet enim. Mauris eget pulvinar vel aenean pellentesque amet elit. Amet egestas tempus venenatis nam. Pulvinar pretium morbi orci parturient nulla scelerisque et neque. Ultrices adipiscing sollicitudin ante fermentum ultricies.
Non ac commodo bibendum et ultrices turpis risus tempus viverra. Sit massa nunc donec eget quisque elit quam faucibus elementum. Amet libero malesuada aenean commodo amet enim. Mauris eget pulvinar vel aenean pellentesque amet elit. Amet egestas tempus venenatis nam. Pulvinar pretium morbi orci parturient nulla scelerisque et neque. Ultrices adipiscing sollicitudin ante fermentum ultricies.
OZANK International Money Transfer App is a secure and convenient digital platform designed to facilitate cross-border money transfers using your mobile device.
OZANK users can select delivery options i.e., bank account & wallets, then initiate transfers by providing recipient details and the transfer amount. The app securely processes the transfer, converting currencies, and delivers the funds to the recipient.
Users can verify their accounts by providing the necessary identification documents such as national ID card, passport, etc, through the app's verification process. Follow the instructions to complete the verification
If you forget your password, use the "Forgot Password" feature on the login screen to reset it. Follow the instructions to receive a password reset link via email.
To update your personal information, go to the "Profile" or "Settings" section of the app and make the necessary changes. Ensure your information is accurate and up to date.
You can contact OZANK customer support through the in-app chat and email. Refer to the "Support" or "Contact Us" section in the app for contact details.
Yes, OZANK App can be used from several EU countries, but users should check the app for specific country availability and any related restrictions.
Yes, Ozank app is available for individuals, and freelancers, but for businesses, it's coming soon.
OZANK may offer a referral program where users can earn rewards for referring friends or family members to the app. Users can check within the app or OZANK's website for details on any available referral programs and associated incentives.
OZANK may periodically run promotions or offer discounts to reward loyal users. These promotions could include reduced fees, bonus incentives for certain transactions, or other special offers. Users can stay updated on promotions by checking the app's announcements or promotional emails.
Transfer times can vary depending on factors such as destination countries and selected transfer methods. However, many transfers through OZANK are completed within minutes, offering quick access to funds for recipients.
Yes, OZANK App provides users with real-time tracking features. Users receive notifications at each stage of the transfer process, ensuring transparency and peace of mind.
Yes, OZANK imposes limits on transfer amounts, which may vary based on factors such as user verification level and destination countries. Users should refer to the app for specific information on transfer limits for each country and mode of delivery(bank account, wallet, cash pickup).
Yes, OZANK App may support transfers to mobile wallets or prepaid cards, depending on the availability of such services in the recipient's country and compatibility with OZANK's network. Users can explore transfer options within the app and verify supported payout methods for specific destinations.
Refund policies may vary depending on the nature of the transaction and applicable regulations. In general, users can request refunds for unsuccessful transactions by contacting OZANK's customer support and providing relevant details for investigation and resolution.
In the rare event of an issue with a transfer, users can contact OZANK's customer support for assistance. The support team will investigate the issue promptly and work to resolve it.
In the event of a failed or canceled transaction, OZANK will automatically refund the entire amount back to the customer. The refund will be processed using the same payment method that was selected at the time of payment.
Yes, OZANK imposes limits on transfer amounts, which may vary based on factors such as user verification level and destination countries. Users should refer to the app for specific information on transfer limits.
Yes, users can typically cancel or modify transfers if they haven't been processed. However, once a transfer is in progress or completed, cancellation or modification may not be possible. Users should refer to OZANK's policies for details on cancellation procedures.
Yes, OAK tokens can be used to offset or eliminate platform fees when initiating a transaction. The option to OAK will be available during the transaction process, allowing you to reduce your fees accordingly.
OZANK complies with international sanctions and regulations governing cross-border transactions, including measures to prevent transactions involving sanctioned individuals, entities, or countries. The app may implement screening processes, transaction monitoring systems, and user verification procedures to ensure compliance and mitigate legal risks.
Yes, OZANK prioritizes security. The app employs advanced encryption techniques and adheres to stringent security standards to safeguard users' financial information and transactions.
OZANK employs various security measures and fraud prevention techniques to safeguard users' accounts and transactions. These measures may include advanced fraud detection algorithms, real-time transaction monitoring, and user verification processes such as two-factor authentication. OZANK continuously updates its security protocols to adapt to emerging threats and protect users' funds.
Cosmos is a marketplace within the OZANK app, allowing users to shop from various brands and earn OAK token, cashback and rewards on their purchases.
OAK is Ozank's loyalty rewards points provided to users of the Ozank platform. These points are not to be mistaken for cryptocurrency; they hold no monetary value outside the platform and are exclusively intended to reduce or eliminate platform fees or service fees offered by Ozank.
Users can accumulate Ozank Reward Points through various activities, including but not limited to:
Transaction Bonuses: Receiving points for completing FX transactions on the platform.Referral Program: Earning points for referring new users who successfully register and complete transactions.Promotional Offers: Participating in special promotions or campaigns organized by Ozank.Loyalty Milestones: Reaching specific milestones based on transaction volume or frequency.
When you shop through Cosmos Marketplace, you can earn cashback and rewards points for your purchases. These rewards can be used within the OZANK app for various purposes, including eliminating platform fees for money transfers.
Yes, you can use your cashback and rewards points earned from Cosmos Marketplace for other transactions within the OZANK app. This includes using points to eliminate platform fees or for any other available options within the app.
Cashback from Cosmos Marketplace purchases is typically processed and credited to your account within a specified period after the purchase is confirmed. The exact time frame may vary depending on the retailer's policies.
Cashback from Cosmos Marketplace purchases is typically processed and credited to your account within a specified period after the purchase is confirmed. The exact time frame may vary depending on the retailer's policies.
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